Packing Station Print App Setup and Support

Start here if you are setting up Packing Station Print App for Android, testing your printer, activating a license, retrieving your key, or troubleshooting print output.

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Quick setup

From plugin to first print.

Set up the WordPress plugin first, then add the Android Print App on the device connected to your printer.

1

Prepare the WooCommerce plugin

  • Install and configure Packing Station for WooCommerce on your store.
  • Create or assign a staff user with access to the Packing Station order feed.
  • Open the order feed in a normal browser and confirm that WooCommerce orders appear correctly.
2

Install the Android Print App

  • Install Packing Station Print App on the Android device connected to your printer.
  • Grant the permissions Android requests, especially Bluetooth or nearby-device permissions when using a Bluetooth printer.
  • Keep the device powered and set up for service, with the printer paired, connected, loaded, and switched on.
3

Enter the App settings

  • Enter your store base URL, for example https://my-woo-store.com.
  • Select the printer attached to the Android device.
  • Choose whether to auto-print new orders and whether to play an audio notification when new orders arrive.
  • Auto-print is not available when using the General Android Printer option, because that printer path requires manual Android print confirmation.
4

Save, launch, and test

  • Select Save and Launch. The App should open the Packing Station order feed and ask you to log in.
  • Log in with the staff account created for Packing Station.
  • Print a few real test orders and check the layout, printer connection, paper size, and any selected WooCommerce fields.
  • Each Android device includes 100 free App prints so you can test the exact device and printer before buying a license.
5

Add a license when ready

  • Purchase a license after the free test prints confirm that your setup works.
  • Enter the purchase email address and license key in the App settings, then select Activate License.
  • The App warns you when a license is close to expiry. Use the license page with the same purchase email address to continue for another year.
  • If you need the key again, retrieve it from the license page and paste it into the App on the Android device.

Android device

  • Keep the Android device powered and configure the screen or battery settings so it does not sleep during service.
  • If downloading the APK with Chrome, allow Chrome to download files and install unknown apps when Android asks.
  • After installation, grant Packing Station Print App any requested permissions. On Android 12 or newer, allow the nearby devices/Bluetooth permission so the App can list and connect to paired Bluetooth printers.
  • The App appears in the Android app launcher after installation. Whether it is added to the home screen automatically depends on the device launcher settings.

General Android help: Chrome site permissions, install unknown apps, Android 12 Bluetooth permissions.

Bluetooth printer setup

  • Pair the printer in Android Bluetooth settings before opening the App settings.
  • In the App settings, choose Bluetooth Printer (ESC/POS).
  • If you paired the printer successfully, the paired printer will appear in the Bluetooth Printer list. You must select it. Leaving it on No printer selected will prevent Bluetooth printing.
  • If the printer does not appear, check that Bluetooth is on, the printer is paired, and the App has Bluetooth/nearby devices permission.

Tested printer setups

  • SUNMI V1, V2, and V3 POS terminal range with integrated printers.
  • Android POS terminals with Bluetooth-connected printers.
  • Generic Android device attached Printers (manual printing only, no autoprint).
  • Other Android-connected printers may work where Android exposes the printer correctly, including desktop printers connected to the Android device.

Printer compatibility

Most thermal receipt printers support ESC/POS, but not every printer does. Some label printers, including Zebra models configured for ZPL only, will not respond to standard ESC/POS commands. Some printers also use a non-standard code page, which can affect currency symbols or accented characters.

Every device and printer setup should be tried with the 100 free App prints before purchasing a license. If printing is not correct, include the Android device model, printer model, connection type, and a photo of the output in your support request.

Please note, support will make every effort to get your print setup working. In some edge cases it may not be possible, and you may need an alternative Android device or printer.

License key help

Copy the license key on the same device.

If it is difficult to copy the license key from an email into the App, retrieve it directly on the Android device where Packing Station Print App is installed.

  1. On the Android device, open ateqa.com/license in the browser.
  2. Enter the email address used when purchasing the license and submit the form.
  3. Check your email for the 6-digit verification code.
  4. Return to the browser page that is already open on the Android device.
  5. Enter the verification code. Your license key will be displayed on the page.
  6. Use the Copy to Clipboard button on the license page, open Packing Station Print App, then paste the key into the License field in App settings.
  7. Use the same purchase email address and the same license key on every device you want to activate.

App support

Use this form for printer connection issues, print formatting, App activation, device compatibility, or anything related to Packing Station Print App.

WordPress plugin support

The WordPress plugin works without Packing Station Print App. Use this form for order feed, staff login, field settings, stock control, or WooCommerce-side issues.